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Emergency Tech & Operations Rescue
Critical Failure? Skip the Queue. Immediate Priority Routing.
When servers crash, security is breached, or an urgent deployment must happen overnight, you cannot afford to wait the standard 2–3 business days. The Hackspett SOS Protocol bypasses our standard Kanban routing. Our AI immediately flags your ticket, overrides standard SLAs, and deploys an elite, fractional Cloud Team to resolve your critical bottleneck.
How the SOS Workflow Operates
Trigger the Alarm: Submit your ticket via the dedicated SOS Portal or tag your email subject line with [SOS].
AI Intercept: Our AI Logic Parser instantly categorizes the emergency and pages the exact human experts required (e.g., a Senior DevOps Engineer and a Legal-Tech Auditor).
Active Resolution: The human experts log in, execute the fix, stabilize your architecture, and log out.
What Qualifies for the SOS Protocol?
Critical IT Failures: Server downtime, database corruption, or API breaks that actively block your revenue stream.
Security Breaches: Active data leaks, DDoS attacks, or severe vulnerabilities requiring immediate GDPR/NIS2 containment.
Urgent Deployments: Last-minute PR crises, time-sensitive campaign launches, or critical code rollouts that cannot wait.
Transparent Emergency Pricing (The Premium Track)
Emergency interventions disrupt standard workflows and require immediate resource reallocation. Therefore, the SOS Protocol is billed on our highest fractional tier.- The Emergency Rate: €200/hour. The exact rate is dictated strictly by the technical complexity and the required urgency of the task.
- The SLA: Guaranteed execution and resolution focus within 24 hours.
- The Billing Logic: Every initiated SOS ticket is billed as 1 initial started hour + the exact active time required to resolve the complexity. If your emergency requires a multi-disciplinary team (e.g., a coder and a compliance expert), you are billed for the combined active time of all staff required to resolve the crisis.
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